The book is divided into six units namely, Jobs in Tourism Industry, Service Mind, Guests’ Problems, Hotel Facilities, Places and Directions, and Tour Itineraries. Each unit aims to develop four main skills: listening, speaking, reading, and writing. It also emphasizes the correct use of grammatical structures as well as the expansion of students vocabulary and expressions in the fi eld of tourism and hospitality. At the end of each unit students are asked to perform either a spoken task or a written one.